Frequently Asked Questions

A back brace is prescribed for different reasons.
- A back brace is often necessary following a surgical procedure to allow your muscles to heal and to provide protection and support.
- A back brace can help support weak spinal muscles and reduce chronic pain by reducing motion in the trunk.
If you need the back brace to help treat a medical need, a prescription is required to send a claim to your insurance for payment.
Our Parent Company, MedSource, LLC, has over 20 years of experience billing insurance companies for durable medical equipment products including back braces. MedSource is contracted with all of the major insurance companies, Medicare, and most Medicaid plans. The best way to determine your coverage is to contact us by completing the Am I Covered form or calling us at 888-510-5100.
The amount you pay for the brace depends on many factors which are unique to your insurance plan. Medicare will pay 80% of covered durable medical expenses and most supplements will pay the Medicare deductible and the 20% Medicare coinsurance, which will leave you with $0 out of pocket. Typically Medicaid will cover most durable medical equipment at 100%. Commercial insurance plans through your employer or individual plans have various benefit levels, deductibles, and coinsurance/out of pocket limits. The best way to determine what your financial responsibility will be is to fill out the Am I Covered form or call us at 888-510-5100.
We will verify your insurance within 24 hours of receiving your order and physician’s prescription. Our customer support team will let you know when you should receive your back brace based on your insurance company’s guidelines. Shipping times from our warehouse can vary from 1 – 5 business days.
If you have questions about returning your item, please click here for information on returns & exchanges.