Returns & Exchanges

If your back brace is defective, please contact our customer service department at 888-510-5100 so we can appropriately address the situation and issue a return authorization and/or exchange the product under warranty. Products that are broken due to abuse or neglect will not be replaced under warranty. Due to the hygienic nature of our products, we are not able to issue credits or return authorizations for back braces that have been used.